Refund policy

We want you to be happy with your purchase. If you're not, here's how returns work.

Cooling-off period. Under section 44 of the Electronic Communications and Transactions Act, you may cancel an online order within 7 days of receiving it, for any reason, and receive a refund of the purchase price. You are responsible for the cost of returning the goods to us.

Change-of-mind returns. Beyond the 7-day cooling-off period, you may return an unused item in its original packaging within 30 days of delivery for a refund or exchange. Return shipping is at your cost. Items must be unused, undamaged and complete with all accessories.

Faulty, damaged or incorrect items. If your item arrives damaged, faulty or is not what you ordered, contact us within 7 days of delivery at rubidan4@gmail.com with your order number and photos. We'll arrange collection at our cost and send a replacement or issue a full refund, including your original shipping charge. Under the Consumer Protection Act you are entitled to a repair, replacement or refund for goods that fail within 6 months of delivery.

Items we can't accept back. For hygiene reasons we cannot accept returns on opened grooming products, personal care items, opened bedding or fragrance once the seal is broken, unless the item is faulty.

Refund timing. Approved refunds are processed to your original payment method within 10 business days of us receiving and inspecting the return. Bank processing times may add a few days.

How to start a return. Email rubidan4@gmail.com with your order number and reason for return. We'll reply with return instructions and an address. Please don't ship anything back before contacting us.